These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

1. DEFINITIONS

“Company”, “We”, “Us”, and “Our” refer to RUDHVA Jewellers.
“Customer”, “User”, or “You” refers to any individual accessing our website or purchasing products.
“Products” refers to all jewellery items offered for sale through our platform.
“Website” refers to our official online store and related services.

2. ELIGIBILITY

By using our website, you confirm that you are at least 18 years of age or accessing under the supervision of a legal guardian. You agree to provide accurate, current, and complete information when placing an order.

3. PRODUCT REPRESENTATION

We make every effort to display product details, images, and descriptions accurately. As our jewellery is handcrafted, minor variations in design, finish, size, or color may occur and shall not be treated as defects or grounds for dispute.

4. PRICING AND PAYMENT

All prices are displayed in Indian Rupees (INR) and are subject to change without prior notice.
Product pricing may be based on craftsmanship, design value, and silver purity standards. Certain locally made products may be priced based on weight.
Orders will be processed only after successful payment authorization through approved payment methods.

5. ORDER ACCEPTANCE AND CANCELLATION

Order confirmation does not constitute acceptance of the order. We reserve the right to refuse, cancel, or limit any order due to pricing inaccuracies, suspected fraud, stock limitations, or verification concerns. If payment has been processed for a cancelled order, a refund will be issued in accordance with our refund policy.

6. SHIPPING AND DELIVERY

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances beyond our control.
Customers are solely responsible for providing accurate shipping details. We shall not be liable for delays or delivery failures caused by incorrect information provided at checkout.

7. RETURNS, EXCHANGES, AND REFUNDS

Returns or exchanges are permitted only under eligible circumstances such as size concerns, shipping damage, or incorrect product delivery.
A clear and continuous unboxing video is required to support any claim.
Items must be unused, returned in original packaging, and meet all eligibility requirements stated in our return policy.
All requests are subject to inspection, verification, and approval.

8. PRODUCT CARE AND LIMITATION OF USE

Customers are responsible for proper handling, storage, and maintenance of jewellery. Damage caused by misuse, improper care, modification, or normal wear and tear shall not qualify for return, exchange, or compensation.

9. INTELLECTUAL PROPERTY RIGHTS

All content on the website, including but not limited to designs, images, text, logos, branding, and product concepts, is the exclusive property of RUDHVA Jewellers and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services, including but not limited to loss of data, revenue, or business opportunity.

11. FORCE MAJEURE

We shall not be held responsible for failure or delay in performance resulting from events beyond our reasonable control, including natural disasters, governmental actions, transportation disruptions, or technical failures.

12. PRIVACY AND DATA PROTECTION

Your personal information is handled in accordance with our privacy practices. By using our website, you consent to the collection and use of information as required to provide our services.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the competent courts in India.

14. MODIFICATION OF TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website following any updates constitutes acceptance of the revised Terms.

15. CONTACT INFORMATION

For any questions regarding these Terms, customers may contact our support team through the official contact details (+91 63795 63760) provided on our website.